e-kard Smart Feedback lets a business receive an immediate alert when one of its customers leaves private feedback. This policy explains exactly what the service stores, why, and for how long. It covers both the Android app and the feedback form shown to customers.
The service is operated by e-kard. For any question about this policy, or to request deletion of data, contact support@e-kard.in.
| Data | Why |
|---|---|
| Firebase Cloud Messaging token | The address your phone is reached at. Without it no alert can be delivered. |
| Device model and app version | Shown in the operator dashboard so a business can tell its phones apart, and to diagnose delivery problems. |
| Which businesses the phone is connected to | Determines which alerts it receives. Set by entering a pairing code. |
| Email address (operator accounts only) | Sign-in for the management dashboard. Business staff do not have accounts and never provide an email. |
The app requests no contacts, no location, no photos, no microphone and no camera. It contains no advertising and no third-party analytics or tracking SDKs.
| Data | Why |
|---|---|
| Star rating | The feedback itself. |
| Written message (only for a low rating) | Sent to the business so it can respond. |
| IP address, country and browser user agent | Rate limiting and abuse prevention. Not shown to businesses; visible only to the operator. |
The form asks for no name, email or phone number, and requires no account.
Feedback for a business is visible only to that business's connected phones and to the operator. One business can never see another's. We do not sell data, and we do not share it for advertising.
Two processors are used to run the service:
All traffic is encrypted in transit over HTTPS. Access from a phone uses a device key obtained from a one-time pairing code; the code expires and cannot be reused. A phone can be disconnected at any time, which takes effect immediately.
This is a business tool. It is not directed at children and we do not knowingly collect data from them.
If this policy changes materially we will update the date above and notify operators.